FAQ

πŸ“¦ Orders & Shipping

How long will my order take to arrive?

Each tee is made to order, so it takes a few days. We get it printed and on its way within about 7 business days, and once it ships, delivery within the United States usually takes 2 to 5 business days.

Do you offer free shipping?

Yes. Orders over $50 ship free. Under $50, a flat $4.90 shipping rate applies. Either way, it gets to your door."

Do you ship internationally?

Not yet. We ship within the United States for now, with more on the horizon.

Can I track my order?

Yes. You will get a shipping confirmation email with a tracking number the moment your order leaves us, so you can follow it the whole way.

I placed my order but haven't received a confirmation email. What's up?

Check your spam or junk folder first, since our emails sometimes land in the wrong place. Still nothing? Email hello@soft-rebellion.co and we will sort it out.

Can I change or cancel my order after placing it?

Because each tee is made to order, it goes into production quickly, so we cannot promise changes once an order is placed. Reach out as soon as you can at hello@soft-rebellion.co and we will do our best before it hits the print queue.

πŸ‘• Product & Print Quality

What are your tees made from?

What are your tees made from?
Comfort Colors 1717, a heavyweight, garment-dyed 100% ring-spun cotton tee. A few heather shades use a cotton blend for softness and shape. It is soft, breathable, and broken in from the very first wear.

Will the print crack or fade over time?

Not if you treat it gently. Our prints are made to last. The usual culprits behind cracking and fading are hot washes, high-heat drying, and ironing straight onto the design. Follow the care notes below and your tee will hold up for a long time.

πŸ“ Sizing & Fit

Do sizes do you offer?

Our tees run from S to 3XL, in a relaxed, slightly oversized fit. If you are between sizes, size up for roomier. There is a full size chart on every product page, and if you are unsure, email us and a real person will help.

🧺 Care & Washing

How do I care for my tee?

Wash it the way you would treat yourself, gently. Garment-dyed cotton can shrink a little, around 3 to 5%, on the first wash if it meets hot water or high heat, so keep things cool.

The rules:

βœ… Cold water is your friend.
Cold water and a mild detergent. Hot water is for tea, not tees.

βœ… Go easy on the spin cycle.
Turn it inside out before washing and drying, so the print stays put.

βœ… Air-dry when possible.
Air dry when you can. If you tumble dry, keep it on low and leave heavy items like jeans and towels out of the load.

βœ… Iron with care.
Iron inside out on low heat, and never directly on the design.

Garment-dyed cotton is meant to soften and settle with every wash. Let it.

πŸ”„ Returns & Exchanges

What is your return policy?

If something arrives wrong, we make it right. Because each tee is made to order, we cannot take returns for a change of heart, but if the problem is on our end, we will fix it. Reach out within 30 days at hello@soft-rebellion.co.

My item arrived damaged or there's a print defect. What do I do?

That one is on us. Email a photo of the issue to hello@soft-rebellion.co and we will send a replacement or a full refund. No return shipping needed.

Can I exchange my tee for a different size?

Because each tee is printed to order, we are not able to offer size exchanges. Check the size chart on the product page before ordering, and if you are unsure, email us first and we will help you find the right fit.

Can I return a sale or discounted item?

Our standard policy applies to sale items too. If one arrives wrong or defective, we will make it right.